Returns/Exchanges

JELLY'S prides itself on customer service and satisfaction. If, for any reason, you are not satisfied with your order, you may return it for an exchange, ONLY, within 7 days of the ship date. 

JELLY'S is happy to exchange your merchandise (excluding Final Sale Items) for another size or even another item if in stock.  However, we cannot accept garments that have been worn, washed or altered. We also recommend that you give us a call or email to hold the item(s) that you want instead. That way it won't sell out before your original merchandise gets back to us. 

JELLY'S recommends that you send back your item with insurance. That way you are protected from the possibility of loss during shipping. Exchanges take approximately 7 business days to be processed once received. Shipping and Handling charges are not refundable. Please note that you are responsible for return shipping costs.

CLEARANCE items and SADITY COLLECTION BANDAGE DRESS items are FINAL SALE, no refund will be issued .